Librarians encounter various… interesting patrons throughout their careers. Some of these encounters can be terrifying, leaving us feeling like we’re not prepared to deal with our patrons. But, in the words of Marie Curie, “Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so we may fear less.”
When it comes to dealing with those patrons that seem a little off their rockers (you know, that patron who starts biting her hand and moaning every time she finds out The Great Book of Trains by Brian Hollingsworth has been taken out by another patron), it’s important to stay informed. Read up on the various medical disorders that could be affecting your patrons and research the wise advice of professionals and self-advocates on how to best approach these patrons.